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News

Our New Catalogue has arrived.

Here's Janet from our Personalised Team having a sneaky peek. Our Brochure Number 38 is crammed with hundreds of products including:

  • 10 new scented stickers designs
  • 12 pages of Assessment & Marking products
  • Brand new products designed specifically for Curriculum for Excellence
  • Products from your favourite famous faces who include; The pedagogs, Wallce & Gromit and Mr Men & Little Miss

Let us know if you want a copy, hot off the press.
Click here and complete this quick online form, your copy will be sent in first class post.

Catalogue

Service

We value your loyalty greatly, which is why we go the extra mile for every customer. We aim to provide a customer service experience so amazing that you want to share it with others.

We believe in...
Fair Prices, Innovative Goods, Super Speedy Delivery and Quality Products. We hope you’re going to fall in love with our products, which is why everything you buy is backed by our ‘no quibbles 100% satisfaction money back guarantee!’

Queries
We will bend over backwards to do everything we can to respond to all queries as quickly as possible, aiming for within the hour. (Weekdays: 8.30am - 6pm Sat: 9am - 12pm)

Team

We aim to answer 100% of our phone calls within 3 rings. However, we guarantee that we will not fall below answering 95.5% of calls within 3 rings.

We take hundreds of orders every day and out of all those orders we want to make sure that... 100%of orders are input with full and accurate customer details. Our accuracy levels will not fall below 95.5%.
100%of orders are input without errors that impact on our customers. Our accuracy levels will not fall below 95.5%.
100% of correspondence is dealt with within one working day.

Team

Despatching Orders

All orders received before 4.30pm will be posted out to you via 1st Class post the very same day. (*Personalised products take slightly longer, see below).
Orders for heavy items (over 5.85kg) received before 3:00pm will also be posted out to you the same day via our super speedy next day courier service.

*Orders containing Personalised Products.

  • Personalised: stickers, bookmarks, certificates, certificards, postcards and wristbands.

We aim to send your specially made products out the same day that your order is received, and promise to take no longer than 72 hours to pop them in the post.

  • Personalised: stampers.

We need to check that your stamper is perfect before we post it out to you. It can take a couple of days for the ink to settle, but no longer than 5 working days.

  • Personalised: reading record books and stationery.

Please allow up to 3 weeks for your products to be delivered as they are made just for you.

Quality

100% of orders to be packed accurately. Our accuracy levels will not fall below 95.5%.
100% of standard orders are sent out the same day. (Exceptions * above).


Proud to be PTS

Proud PTS

2013 Has been a great year for PTS. We moved to larger premises in April which we all love as the offices are spacious with lots of natural light. The warehouse is modern, and up to date with brand new racking so all our products are kept in tip top condition. It’s so easy to get to as only a stone’s throw away from the M61 and the M6.

In August we went live with our new IT system and we also launched our new website. In October, two of our temporary staff became permanent fixtures. In December we welcomed three new members of staff to the team. On Friday 13th December we celebrated our 18th Birthday, the cake was delicious. We are looking forward to 2014 and would like to wish you a Merry Christmas and a Happy New Year!

THANK YOU to you, our customers. We would not be here without you.


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