SHOPPING & PAYMENT
Ordering from us is simple and straightforward. Place your items in the basket using the 'Add to basket' button, then go to 'View basket' when you have finished shopping.
Once you have confirmed your order, you will be automatically directed to the secure payment facility, where you just need to fill in your details as requested.
VAT & DELIVERY
Our prices include VAT, handling charges & carriage by First class post or ‘next day’ carriers for orders over £7.50 inc VAT.
FREE Standard Service on orders over £7.50: Orders received by 4.00pm Monday - Friday will be dispatched by 1st class post or courier the next working day. Orders received after 4pm Friday or on Saturday/Sunday will be processed Monday (excluding Bank Holidays) for dispatch on Tuesday.
Standard Service on orders under £7.50 will cost £3.50: Orders received by 4.00pm Monday - Friday will be dispatched by 1st class post or courier the next working day. Orders received after 4pm Friday or on Saturday/Sunday will be processed Monday (excluding Bank Holidays) for dispatch on Tuesday.
Speed Service (UK orders only) - Orders received by 2pm will be dispatched by 1st class post or courier the same working day. Cost £6.50
Royal Mail Special Delivery (UK orders only) £15.00 - Orders received by 2pm will be dispatched the same working day, guaranteed by Royal Mail to arrive the next working day (this is a chargeable service). Some exceptions for outlying areas. Goods must be signed for on arrival.
Postage charge for orders outside the UK - £8.50
RETURNS & REFUNDS
If you would like to return or exchange your purchase we are more than happy to do so. Please contact us by telephone on 08000 32 54 54 or email us at firstname.lastname@example.org and we will promptly deal with your request.
Brainwaves Reward Points are only issued online at brainwaves.net, they can only be redeemed against online orders. Points will be issued regardless of payment method used.
Reward Points are awarded on all online purchases, you will receive 1 point for every 1p spent, this is calculated using the ex VAT sale price of each product purchased.
Occasionally we may run a promotion where more points are issued, this will be clearly stated either in promotional material or in the product description.
Reward Points are earned when an order has been paid for. If an order is cancelled, any points associated with that order will be removed from your account.
To redeem your reward points simply log into your account and order as normal. At the order confirmation screen, you will be given the opportunity to redeem your points as a discount on your order. Bonus points may be redeemed for a minimum discount of £2 (10,000 points). You can select how many points, you would like to redeem or opt to redeem none at all and save them for later orders.
Your Rewards Points balance is displayed in account menu, accessed at the top of any page after you have logged in.
Reward points cannot be transferred between accounts.
Values for earning and redeeming points are calculated in pounds sterling (£ GBP).
Brainwaves Rewards Ltd reserves the right in its absolute discretion at any time to alter the rate at which reward points are earned and their redemption value.
BRAINWAVES REWARDS LIMITED
Brainwaves, Bodmin, Cornwall PL31 2RT
Brainwaves Rewards Ltd.
Company Registration No. 06718863.
Registered in England & Wales.
Registered Office: North Quay House, Sutton Harbour, Plymouth PL4 0RA.
VAT Reg. No. 501 3333 09
If you have any questions about ordering from us, please send us an email to:email@example.com or call us on 08000 32 54 54